Complaints
The Union’s Complaints Committee are responsible for dealing with all complaints in relation to matters for which responsibility is not assigned under the Bye-laws to another body.
The duties and functions of the Complaints Committee include, making, varying and revoking its rules of procedure, keeping records of all complaints referred to it and decisions thereon, appointing mediators as may be necessary, appointing individual members to hear complaints, exercising powers in relation to complaints as are provided for in the Bye-laws, requiring security for costs, where appropriate, and making orders for costs appropriate.
All communications to the complaints committee should be addressed to head office. This includes:
- Making an initial complaint
- Updates and enquiries about an existing complaint
- Questions about rules, bye laws and whether an issue falls under the complaints committee
How to submit a complaint:
To submit a complaint, please download, complete and return the following form:
Send it back via email:
complaints@snu.org.uk
or
Send directly to:
Spiritualists’ National Union
The Coach House
Stansted Hall
Stansted
Essex
CM24 8UD
In no circumstances should any member of the committee be contacted directly. Doing so may prejudice a complaint before it is heard/adjudicated.